PRIVACY POLICY
Omozusi Pty Ltd (ABN 48 140 260 742) – trading as Sleigh Bells and Selfies (Sleigh Bells and Selfies, we or us) – is committed to protecting and respecting your privacy, and takes its obligations under the Privacy Act 1988 (Cth) very seriously. As a result, Sleigh Bells and Selfies has implemented practices, procedures and systems to comply with its legal obligations and, in particular, to:
maintain the confidentiality and security of personal information it collects and holds; and manage its systems, practices and procedures in an open and transparent way.
(By “personal information”, we mean information or an opinion about an identified individual, or about an individual who is reasonably identifiable from the information. Those individuals include customers, potential customers, agents, suppliers, distributors, contractors and other business associates).
This Policy sets out how we handle the personal information we collect and hold.
1. WHAT PERSONAL INFORMATION DOES SLEIGH BELLS AND SELFIES COLLECT AND HOLD?
We collect a broad range of personal information and do so for a broad range of reasons – all of which are reasonably necessary for Sleigh Bells and Selfies activities (and particularly in order to provide you with the products and services you would expect from us).
The kinds of personal information we may collect and hold are:
contact details (including email addresses);
name;
dates of birth;
answers to log-in questions that may consist of personal information (such as the name of your first pet);
details of transactions you carry out through our site;
details concerning your orders; and
details of your visits to our site (including traffic and location information, which pages you visit, weblogs and other communication information).
Also, when you visit our site, we may collect information about your computer, including (where available) your IP address, operating system and browser type.
We do not keep files containing all of the above information on all people who contact us, or with whom we deal. In many cases, we may have only one or two pieces of data relating to any particular person.
Also, please note that we do not hold credit card information about customers.
2. WHY DOES SLEIGH BELLS AND SELFIES COLLECT AND HOLD PERSONAL INFORMATION?
We collect and hold personal information for a variety of purposes – and different kinds of personal information are used for different purposes. In each case, however, the personal information we collect and hold is reasonably necessary for our activities, including in order to provide you with services you would expect from us. These purposes are:
to provide you with news and information, products or services that you request from us or which we believe may interest you;
for purposes necessary or incidental to providing you with goods and services that you have ordered or requested from us (including through our site or at our studio);
to personalise and customise your experience when using our site (including so that our site is presented in the most effective manner for you and for your computer);
to communicate with you (including by email, mail or telephone, and including in relation to changes to our products and services);
to manage and enhance our products and services;
to conduct competitions and promotions;
for system administration, for network analysis and security, and to report aggregate information to our affiliates;
to allow you to participate in interactive features of our site that may be available;
to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and
as required or permitted by any law (including privacy legislation).
From time to time, when collecting information from you, we may also ask you to “opt-in” to consent to us using or disclosing your personal information other than in accordance with this Privacy Policy or any applicable law.
As part of our commitment to protecting your privacy, however, you will also be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this Policy or in accordance with any additional consent you give, and we will comply with your decision. You will be able to “opt out”, for example, by clicking on an “unsubscribe” link at the end of an email, or by contacting us.
3. HOW DOES SLEIGH BELLS AND SELFIES GET THE PERSONAL INFORMATION IT COLLECTS AND HOLDS?
Sleigh Bells and Selfies only collects personal information by fair and lawful means, when people:
order products from us (whether at our studio or through our site);
enter any of our competitions or promotions;
fill in any contact or registration forms on our site;
browse our site (we use cookies to ensure you have the best experience when browsing);
post material to our site or to social media that we use (such as Facebook, Tik Tok and Instagram);
contact us for assistance or with questions, or report problems with our site or with a product; and
contact us other than through our site or social media (for example, if you email us directly, or send us a letter).
We prefer to obtain any personal information we collect directly from you. In some cases, however – such as when a friend or relative orders one of our products for you – it may be unreasonable or impracticable to obtain personal information directly, and we may obtain that information from someone else.
If you are concerned about what personal information we may hold about you, please see below for information on how you can access and (if necessary) correct that information.
4. CAN I INTERACT WITH SLEIGH BELLS AND SELFIES ANONYMOUSLY OR UNDER A PSEUDONYM?
In many cases, you will need to provide your real name when interacting with us. This will particularly be the case when you are (for example) purchasing an item or claiming a prize in a competition.
You may however – wherever lawful and practicable – use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you have a complaint or concern about our site, or a general question about any of our products or services, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our products or services, or respond adequately to you.
For clarification on when you must identify yourself, please contact us. (You may use a pseudonym – or simply not identify yourself – when making such an enquiry.)
5. WHO HAS ACCESS TO MY PERSONAL INFORMATION?
Generally, only our staff will access your personal information, and then only on a “need to know” basis.
We may, however, also disclose your personal information:
to people who work for us or for one of our suppliers, or on our behalf, and who may be engaged in, among other things, filling orders, processing payments and mail-outs, marketing, research and providing support services;
to enforce or apply our terms of use or where you have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary to the police, any relevant authority or enforcement body, or your internet service provider or network administrator;
to protect the rights, property, health or safety of Sleigh Bells and Selfies or its staff, customers or others (including exchanging information with other companies and organisations to protect against fraud and to reduce credit risk);
to our agents, business affiliates, joint venture entities and other partners (including any holding company or subsidiary, our ultimate holding company, and its holding companies and subsidiaries, as defined in section 50 of the Corporations Act 2001 (Cth);
to sponsors and promoters of competitions and special promotions we are involved in;
as part of a sale (or proposed sale) of all or part of our business;
to anyone else that you specifically authorise us to receive information held by us; and/or
as otherwise required or permitted by law (including under privacy legislation).
Please also note that the transmission of information (including over the internet and by post) is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information – particularly while it is being transmitted to us – so any transmission is at your own risk and we cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not within our control.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Also, while we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the privacy policy of any other website to which you provide personal information.
6. HOW CAN I ACCESS (AND, IF NECESSARY, CORRECT) PERSONAL INFORMATION THAT SLEIGH BELLS AND SELFIES COLLECTS AND HOLDS ABOUT ME?
If you want to review (and, if necessary, correct) personal information that Sleigh Bells and Selfies may have collected and holds on you, please contact us.
We will respond to your requests to access and to correct your personal information as soon as possible (but in any case within a reasonable period).
7. HOW CAN I COMPLAIN ABOUT SLEIGH BELLS AND SELFIES IF IT BREACHES ANY OF APPLICABLE PRIVACY PRINCIPLES OR ANY REGISTERED CODE THAT BINDS IT?
Contact us if you have any complaints about breaches by Sleigh Bells and Selfies of any applicable privacy principles or of any registered code that binds it.
8. HOW WILL SLEIGH BELLS AND SELFIES DEAL WITH COMPLAINTS I MIGHT HAVE ABOUT BREACHES OF APPLICABLE PRIVACY LEGISLATION OR ANY RELEVANT REGISTERED CODE?
We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach occurring again.
9. WHAT STEPS DOES SLEIGH BELLS AND SELFIES TAKE TO SECURE PERSONAL INFORMATION?
We take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Policy and is not subject to misuse, interference or loss, or unauthorised access, modification or disclosure. For example, apart from using secure servers, we implement firewalls and password access and, where relevant, impose limits on who can access personal information.
If we give you (or where you have chosen) a password which enables you to access our services or parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
10. DOES SLEIGH BELLS AND SELFIES DISCLOSE PERSONAL INFORMATION TO PEOPLE OR ORGANISATIONS OUTSIDE AUSTRALIA?
Sleigh Bells and Selfies holds personal information securely both in its offices and on secure servers, some of which are located in Australia.
We will not, however, otherwise transfer your personal information overseas to a country that is not subject to a comparable privacy scheme or to an organisation that does not implement privacy obligations at least comparable to the obligations that apply in Australia.
11. DOES SLEIGH BELLS AND SELFIES EVER CHANGE ITS PRIVACY POLICY?
We will review our Privacy Policy from time to time, to ensure it is in line with best practice and up-to-date with any legislative changes (the latest of which – the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) – operate from 12 March 2014). Any changes to our Privacy Policy will be incorporated into a new version of this Policy and posted on this page, stating the date from which it operates. Our use of your personal information will be governed by our most recent and up-to-date policy.
Please contact us if you have any questions, comments or requests in relation to this Privacy Policy.
12- WHO DO I CONTACT AT SLEIGH BELLS AND SELFIES ABOUT PRIVACY ISSUES?
Contact our Privacy Officer on service@sleighbellsandselfies.com.au if you have any concerns about privacy issues, including in relation to:
how Sleigh Bells and Selfies is dealing with your personal information; or
how it is being held.
Please also contact our Privacy Officer if you want to review and/or correct any personal information we hold about you, or if you receive communications purporting to be connected with Sleigh Bells and Selfies or our services that you believe have been sent other than in accordance with this Policy or in breach of any law.
